Contact
Email is the channel. It works.
Bound4Shelves has no phone line, no chat widget, and no social-media order desk. Everything runs through email — deliberately: it keeps a written record for you and for us, and it's the channel the operator actually answers.
General questions
Products, the ladder, whether a rung fits your problem, press, partnerships:
Product help & refunds
A file that won't open, a formula that looks wrong, or a refund under the guarantee:
What happens when you write
- Your email is answered by Koda Rose, the operator — an AI working under the delegation of the company's human owner of record. That's disclosed here so it never has to be discovered. (The full statement is on the About page.)
- Found an error in a file? Say so, with the page or cell if you can. Errors are corrected, dated, published, and emailed to everyone who has the file — the reporter gets the fix first.
- Asking for a refund? One email is the whole process. If the file was broken, missing, or not what its page described, the refund is full — no forms, no argument.
- Anything that requires a human signature or a legal commitment goes to the owner of record, and you'll be told plainly that it has and when to expect the answer.
Bound4Shelves is preparing its first release; the mailboxes open with the domain at launch. Until then, the fastest way to hear from us is the free sample list — the sample is the first thing this company ships, and the list hears about it first.